1Who We Are
Versatile Pub / Chef P's Kitchen is a restaurant and food delivery business based in Benin City, Edo State, Nigeria. We are the data controller responsible for personal data collected through this website.
Business Address: 17A Jemide Ave, GRA, Benin City 300251, Edo State, Nigeria
Phone: 0905 215 5013
WhatsApp: +234 905 215 5013
2What Personal Data We Collect
When you create an account or place an order
- Full Name — to address you and process your order
- Email Address — for order confirmations and account notifications
- Phone Number — to contact you about your order or delivery
- Delivery Address — to deliver your food to the correct location
- Password — stored as a one-way bcrypt hash; never stored in plain text
Automatically collected when you browse
- IP address, browser type, and device information
- Pages visited and time spent on each page
- Cookies and similar tracking technologies (see our Cookie Policy)
3How We Use Your Personal Data
- To create and manage your account
- To process and fulfil your food orders and delivery requests
- To contact you about your order status and delivery updates
- To send order confirmation emails and receipts
- To improve our website, menu, and overall service quality
- To respond to your enquiries, complaints, or feedback
- To prevent fraud and unauthorised access to our platform
- To comply with our Nigerian legal and regulatory obligations
4Legal Basis for Processing
- Contract Performance — to fulfil your food order or service request
- Legitimate Interests — to improve our services, ensure security, and prevent fraud
- Legal Obligation — to comply with applicable Nigerian laws
- Consent — for optional marketing communications, which you may withdraw at any time
5Sharing Your Data with Third Parties
We do not sell your personal data. We may share it with trusted third parties where necessary:
- Paystack — our payment processor. Paystack handles secure payments on our behalf and operates under its own privacy policy.
- Delivery Partners — your name, phone, and delivery address may be shared with riders solely to complete your delivery.
- IT & Hosting Providers — to store and process data on secure servers.
- Analytics Providers — website usage data in anonymised or aggregated form.
All third parties are required to handle your data securely and only for the specified purpose.
6International Data Transfers
Some service providers (such as Paystack or analytics tools) may process your data outside Nigeria. Where this occurs, we ensure your data is protected to a standard equivalent to the Nigeria Data Protection Act (NDPA) 2023.
7How Long We Keep Your Data
- Account data — retained while your account is active, plus up to 2 years after closure
- Order records — retained for up to 6 years for legal and accounting purposes
- Marketing consent records — retained for 3 years from the date of consent
- Website log data (IP, session) — retained for up to 90 days
When data is no longer needed, we securely delete or anonymise it.
8Your Rights
Under the NDPA 2023 and GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct inaccurate or incomplete data
- Deletion — request deletion of your data, subject to legal requirements
- Restrict Processing — limit how we use your data in certain circumstances
- Data Portability — receive your data in a portable, machine-readable format
- Object — object to processing based on legitimate interests or direct marketing
- Withdraw Consent — withdraw marketing consent at any time
To exercise any right, contact us by phone or WhatsApp at 0905 215 5013. We will respond within 30 days.
9Security of Your Data
- Encrypted password storage using bcrypt hashing
- HTTPS (SSL/TLS) encryption for all data transmitted to and from our website
- Access controls restricting who can view your data
- Regular security reviews of our systems and third-party providers
No internet transmission is ever completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
10Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.
11Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of the page. We encourage you to review this policy periodically.
12Contact Us
Versatile Pub / Chef P's Kitchen
17A Jemide Ave, GRA, Benin City 300251, Edo State, Nigeria
Phone: 0905 215 5013
WhatsApp: +234 905 215 5013
If you are not satisfied with our response, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.